Privacy Policy (GDPR)

Controller
Mohamed Hammouna, enskild firma (trading as JetStream Courier)
Address: KFV 6633 BILLO, 106 43 Stockholm, Sweden
Email: info@jetstream-courier.com
Phone: +49 1512 9029650

Who this policy covers

  • Website visitors and form senders

  • Prospective and current customers/suppliers and their staff

  • Recipients/consignees and operational contacts involved in a shipment

1) What personal data we process

Identity & contact: Name, company, role, email, phone, address.
Shipment details: Pickup/delivery addresses, item descriptions, values (for customs), reference numbers, delivery instructions.
Travel/escort operations: Flight/booking references, frequent flyer/loyalty numbers (if provided), handover names and ID checks where required.
Billing & compliance: Invoice data, payment references, tax/VAT details; records needed under bookkeeping and tax law.
Website/tech: Device, browser, approximate location, pages viewed, timestamps; cookies and similar identifiers (see Cookies section).
Communications: Messages and metadata sent via forms, email, phone, messaging apps.

2) Where we get data from

  • Directly from you (forms, email, phone, messaging)

  • Your employer/customer (when they nominate you as a contact/consignee)

  • Public records or service providers needed for operations (airlines, ground couriers, customs brokers)

  • Website analytics and security logs

3) Purposes and legal bases (Art. 6 GDPR)

a) Enquiries & quotes – to respond, assess feasibility and price.
Legal basis: Contract (pre-contract steps, Art. 6(1)(b)) or Legitimate interests (Art. 6(1)(f): running our business, responding to requests).

b) Performance of shipments (OBC) – pickup planning, flight booking, customs coordination, delivery and proof of delivery (POD), status updates.
Legal basis: Contract (Art. 6(1)(b)).

c) Invoicing & accounting – issuing invoices, maintaining statutory records.
Legal basis: Legal obligation (Art. 6(1)(c)) incl. Swedish bookkeeping/tax laws.

d) Security, fraud prevention & record keeping – logs, chain-of-custody notes, access controls.
Legal basis: Legitimate interests (Art. 6(1)(f)).

e) Marketing/updates (low volume) – only with your opt-in.
Legal basis: Consent (Art. 6(1)(a)). You can withdraw at any time.

f) Non-essential cookies/analytics – improving the site and measuring reach.
Legal basis: Consent (Art. 6(1)(a)). See Cookies.

We do not use automated decision-making that produces legal or similarly significant effects (Art. 22 GDPR).

4) Recipients and categories of recipients

  • Operational partners: airlines, handling agents, ground couriers, customs brokers, freight/security staff, bonded warehouses (only data needed for the task).

  • IT/Cloud & communications providers: hosting, email, CRM, analytics, document storage, messaging platforms (as processors under EU-standard terms).

  • Professional advisers & authorities: accountants, legal advisers, tax/customs and law-enforcement authorities when required by law.

We require processors to protect your data and only act on our instructions.

5) International transfers (outside EU/EEA)

We operate globally, so data may be transferred to/processed in countries outside the EU/EEA:

  • Where possible, we rely on adequacy decisions or EU Standard Contractual Clauses (SCCs) with our processors.

  • For necessary operational transfers linked to your shipment (e.g., providing consignee details to an airline/handler in a third country), we rely on Art. 49(1)(b)/(c) GDPR (transfer necessary for the performance of a contract with you or to implement pre-contractual measures at your request, or for a contract in your interest with a third party).

  • We apply proportionality and data minimisation and share only what is necessary for the task.

You can contact us for details of specific safeguards used for your case.

6) Retention

We keep data only as long as needed for the purposes above, then delete or anonymise it.

  • Enquiries without transaction: up to 24 months

  • Contract/operational and accounting records: 7 years after the end of the financial year (required under Swedish bookkeeping rules)

  • Security logs: typically 12 months (longer if required for investigations)

  • Marketing data: until you withdraw consent or unsubscribe

7) Your rights (GDPR)

You have the right to access, rectify, erase (where applicable), restrict processing, object (especially to processing based on legitimate interests and to direct marketing), and data portability.
Where processing is based on consent, you may withdraw it at any time (this does not affect past lawful processing).

To exercise rights, contact info@jetstream-courier.com. We will verify your identity and respond without undue delay.

Complaint: You can lodge a complaint with the Swedish authority Integritetsskyddsmyndigheten (IMY) or with your local EU authority.

8) Security

We use reasonable technical and organisational measures including encryption in transit, access controls, least-privilege accounts, logging, and partner due-diligence. No internet service is 100% secure; we work to reduce risk and respond to incidents promptly.

9) Cookies & similar technologies

We use cookies to make the website work and to improve it.

Categories

  • Essential: required for core functions (security, load balancing, consent storage). Run without consent.

  • Analytics/Performance: help us understand visits and improve the site. Consent required.

  • Marketing/Functional (if used): e.g., embedded media, maps, chat widgets. Consent required.

Your choices

  • On first visit, you can accept, reject or customise non-essential cookies.

  • You can change or withdraw consent anytime via Manage cookies (footer link).

  • You can also adjust your browser settings to block cookies (may affect functionality).

Cookie details
We aim to keep a current list of non-essential cookies (name, purpose, provider, lifetime) on this page. Tools and providers may change over time; we will update the list and consent options accordingly.

10) Children

Our services target professional users. We do not knowingly collect data from children under the age of 16.

11) Changes to this Policy

We may update this Policy to reflect changes in law or our services. The latest version is always published here.

Last updated: 01 November 2025

Contact: info@jetstream-courier.com for any privacy or cookie question.